Customer Testimonials

Dear Oxford Mills,

My husband and I own an apartment building, and needed to replace carpeting in one unit.

We shopped around and the best price was at Oxford Mills. We ere only interested in a remnant (due to our budget) and you had over 100 for us to choose from.

We found exactly what was needed for a 12′ x 21′ area.

The customer service was outstanding, as they came to measure on schedule. Installation was done without us even having to supervise.

I have heard too many scary stories about the “super stores”, as in Home Depot. Just go to Google and enter the store name with the next words “complaints”. You’ll be shocked. There are over 1 million. Now enter North Oxford Mills and there are none.

Shop wise, shop smart. Always buy from someone with a good reputation.

Thank you,
Alica & Ed B.


My wife and I would like to thank you at North Oxford Mills for a very pleasant and satisfying experience in the selection and installation of our new carpet. We are especially grateful for the extra effort that was made to get our carpet installed before Thanksgiving. One last bit of thanks, for the courteous and professional installation team that you sent.

Barry & Jean A.


Almost twenty years ago, I purchased carpeting at North Oxford Mills for my very first home. The quality of the carpeting and the service I received from this very personalized mill recently steered me back to Oxford after all these years.

This year, my wife and I decided to paint and re-carpet our upstairs. The carpeting was still in excellent condition, but we decided to change it to match the new décor. We shopped around for good quality carpeting, personalized customer service and price and found North Oxford Mills to be hands down, the best competitor in all three categories.

Bernie and Rob provided impeccable service to us; working closely to help us choose the best carpeting for our rooms and our budget. In addition, they went above and beyond accommodating our installation needs, and sent two of the most professional and experienced men to do the job. The installers were prompt, professional, tidy and absolute experts at installation. The entire process was flawless and met every one of our expectations.

We were so delighted to return to North Oxford Mills after all these years and receive the same outstanding service we did twenty years ago. There is no better place to shop for carpeting than North Oxford Mills.

Bill & June B.


My wife and I recently had our basement finished and we needed a few carpets to complete the project. My sister-in-law recommended that we check out North Oxford Mills, as they recently had a good experience there. My wife and I went to check it out, not at all expecting to buy a rug that day. However, with the selection of rugs in stock, the extremely low prices and the very knowledgeable, courteous and helpful Sales staff (it was actually one of the co-owners, Rob), my wife and I purchased two carpets, the under-padding and the installation, all that day within 30 minutes of arriving. As great as our in-store experience was, the team that performed the installation was equally as good. Not only were they courteous and friendly, but they did a phenomenal job installing both carpets, to the point where we’ve received numerous compliments from friends and family on how it looks.

My wife and I had a great all-around experience with North Oxford Mills and would highly recommend it to anyone looking for carpeting. I would not think twice about shopping there again for future carpeting needs.

Gregory and Leah Nikiforow


North Oxford Mills is the best place in all of Worcester County to buy carpet! We are repeat customers and will continue to fulfill our flooring needs with you. Bernie was great. He was very nice, helpful and answered all of our questions. We feel like we got a great deal for our money, not to mention great carpet! We truly have found a friend in North Oxford Mills. Don’t even think about ordering carpet from those 50% off, next day television scams or even think for a second that you could get a better deal at Home Depot or Lowe’s. Go right to North Oxford Mills and ask for Bernie. Thanks again.

Jaime & April A.

“My experience with North Oxford Mills was excellent.  The quality of the carpet I chose was in fact exactly what I had hoped for and looks amazing in my home.  Many thanks to Robin for her patience and help with the daunting task of trying to select the perfect color and style.  I was also pleased to have been given a prompt installation date that worked with my tight schedule (thanks Rob).  Above all, I have to give a big shout out to my installers, Mark and Craig.  They arrived on time and immediately put my mind at ease making me feel like this project was in good hands.  They had their work cut out for them in this old house as these floors from 1925 had seen better days.  As soon as they pulled up the old carpeting, I thought these guys might run for the door once they had a look at some of the uneven areas, peculiar remnants from years gone by and a few serious trouble spots that needed some attention. Instead, they immediately began planning how they would resolve the issues and told me not to worry.  They were extremely professional and put a lot of effort into this project just as though they were doing the installation in their own home. The end result exceeded my expectations.  It looks incredible! Thank you! Thank you! Thank you!”  LL

 

Thank you.  We are so pleased with every aspect of working with you and North Oxford Mills; your staff at your showroom is excellent, your communication about install date, availability, and pricing was great, and your installation was perfect.  You all were a true pleasure to work with and we would recommend you or work with you again any time.  Best Regards, JJE

 

We highly recommend North Oxford Mills.  The team is friendly, helpful and professional.  They walked us through the process and always got back when we had a question.  Their prices were also very competitive!  A must for all your flooring needs.  MM – Commercial customer

 

North Oxford Mills put carpet down in my home a few years ago, and we were difficult clients.  My husband is allergic to some kinds of carpet, and Rob brought over sample after sample, tacking them down, giving my husband a chance to live with it for a few days, and figuring out which ones would work for us—and what would still look great.  Fast-forward years later, and my landlord at work—I run a non-profit art gallery—approves the purchase of new carpet.  Rob was able to work closely with the building’s manager, negotiate state and commercial restrictions, and squeeze in the installation between our exhibits.  As if this weren’t enough, the installers he sent over to us were absolutely princes.  They were so polite, going above and beyond the call of duty, helping volunteers carry boxes, and cleaning up after their work beautifully every night.  The whole job got done ahead of schedule, it has transformed the gallery, and we are immensely grateful.